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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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José Peña

September 12, 2024

5  out of  5
rating by José Peña
"Jared was really helpful and professional"
We responded:
"Thank you so much for taking time out to share your experience. Jerek is definitely dedicated to customer service and we can't say enough good things about him. We truly appreciate you and your business. "
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Nayely Alcaraz

September 5, 2024

5  out of  5
rating by Nayely Alcaraz
"Thank you Rachel from Bourbonnais location! She was extremely helpful and made the whole process fast and easy!"
We responded:
"We love to hear how easy you found using our office for your insurance needs. We are always a phone call away if you ever need anything."
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Rob

August 30, 2024

5  out of  5
rating by Rob
"Jerek was very helpful and efficient on supplying initial quote for me as a new customer. He advised me of additional discounts available and followed up weeks later assuring everything is ok."
We responded:
"We would like to welcome you to the State Farm family! Thank you for your business and we look forward to providing you with 5 star service for years to come!"
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Tommy Hamm

July 23, 2024

5  out of  5
rating by Tommy Hamm
"Great, knowledgeable, and helpful staff. If you have any questions, they go above and beyond to answer."
We responded:
"Thank you for your kind words. "
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Kelly Kidd

July 19, 2024

5  out of  5
rating by Kelly Kidd
"Very kind, knowledgable & speedy response!!"
We responded:
"Thank you. your words are very kind "
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Sam Sherrell

July 19, 2024

5  out of  5
rating by Sam Sherrell
"Very professional and very quick to answer and help me with all my questions and policy’s."
We responded:
"Thank you for your confidence in us. If you ever have a issue please feel free to reach out to us, we will be glad to help out however we can."
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Doug Maddox

July 19, 2024

1  out of  5
rating by Doug Maddox
"The most Unexcusable unprofessional and rude staff. My wife was trying to arrange cancelation of our policy- just so she could be treated very disrespectfully. Plus while she tried to call the agents office in Illinois she was told by a lady in this office that she was instructed not to speak to my wife. Eventually after I was able to get through what seemed like their screening process- by calling from a friend's phone (as they were not answering calls from my phone), i finally talked to a lady who was helpful and polite. Overall, Not only was this whole experience disgraceful to us as paying customers, but their methods of dealing with this situation were questionable as for legality, considering they were paid for services that we were NOT able to call about and access information, but were told by their own staff they they were instructed to ignore us. This agency is punctual in taking their payments, but when they find out they are losing us as customers this is how they act. This was a very poor reflection of how a business should value customers and their reputation within the communities they are supposed to serve."
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Chris Naranjo

July 18, 2024

5  out of  5
rating by Chris Naranjo
"Extremely helpful. Every time I call with a question, I get a quick and understandable response. Kathy has always been very helpful and a pleasure to work with."
We responded:
"Thankyou. It is an honor to serve you. If there is anything you need please feel free to call us anytime. "
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Sharon Corzine

July 18, 2024

5  out of  5
rating by Sharon Corzine
"Kathy has been so helpful during procedural changes. It is wonderful to be able to stop in and recieve all the assistance we need."
We responded:
"Thank you for your loyalty to our office. If there is ever anything we can do to help you please give us a call. "
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Juan Zarate

July 18, 2024

5  out of  5
rating by Juan Zarate
"As a business owner, the speedy response time and great customer service from the office deserves 6 stars alone!"
We responded:
"Thank you! We do our best to help however we can. Thank you for trusting us with your insurance needs. "
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Melissa Nanzer

July 18, 2024

5  out of  5
rating by Melissa Nanzer
"Racheal at State Farm is amazing! Any questions I have I call or text and I get a prompt response!! Thank you for all your help with my home, auto and life insurance!!"
We responded:
"Thank you. We strive to provide excellent service every day. Thanks for trusting us to protect your family. "
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Julie Maddox

July 18, 2024

1  out of  5
rating by Julie Maddox
"Absolutely the worst agent and customer service in Knox location. Sad the previous agent here retired out."
We responded:
"I am sorry to hear that we were unable to meet expectations. We strive to provide quality customer service, Unfortunately insurance is a very highly regulated industry and there are circumstances that occur that prevent us from meeting your expectations. If you would like to discuss this further, please feel free to contact my office and I will do my best to address your concerns. "
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Michelle Ruiz

June 17, 2024

5  out of  5
rating by Michelle Ruiz
"Rachel is the best! Super helpful and responsive. So pleasant to work with."
We responded:
"Thank you so much for your kind words. We are happy to hear that Rachel continues to provide the service that we strive for with all of our clients. Thank you for taking the time out to let us know about your experience!"
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Noa Gardner

June 14, 2024

5  out of  5
rating by Noa Gardner
"This insurance firm has been an absolute life saver. For context, I'm 20 living on my own away from my family and so I haven't had a lot of life experience. I had purchased a new car and hadn't even taken care of canceling the insurance on my totalled car. Insurance agent Jerek gave me a proactive call to see how we could take care of my situation. He gave me an unforgettable experience between agent and customer that allows me to enjoy speaking with this firm and especially the agent. The waiting time was less then a minute, the conversation was casual and helpful, mind you I talked to 5 different insurance agencies... I won't drop any names but to say the least I was dreading having to call state farm with the situation I was in, but Jerek not only helped me out but treated me with common human decency that was very appreciate after such a stressful day. They have secured my loyalty for years to come. THANK YOU SO MUCH JEREK! State farm continue to employ intellectual and customer friendly people like him!"
We responded:
"We love to hear stories like this! Jerek is definitely loved by all of us here! Thank you for sharing your experience. We hope we can help you transition into your new home in the area. Thank you for trusting us with your insurance. "
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Harley Davis

June 13, 2024

5  out of  5
rating by Harley Davis
"Jerek was a pleasure to work with. He got me a great rate and was very helpful. Highly recommend"
We responded:
"We are thrilled to hear about your experience. We definitely put our clients first, and Jerek represents the highest quality of service we strive to provide. Call us anytime!"
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Nicole Warner

June 3, 2024

5  out of  5
rating by Nicole Warner
"Incredible office. All of the agents there are super friendly and helpful. I was able to save a considerable amount of money switching over and it was done with incredible ease. Could not recommend more."
We responded:
"Thanks so much for the review. We look forward to helping you in the future for all your insurance needs!"
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Austin Howard

May 31, 2024

5  out of  5
rating by Austin Howard
"Jerek was a huge help in bundling my home and auto."
We responded:
"Thank you for your kind words. Jerek is a great member of our team and he strives to provide the best service possible. If you need anything please reach out to us anytime. "
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Marcus

May 31, 2024

5  out of  5
rating by Marcus
"Jerek got me hooked up with insurance, and he made it SUCH an incredibly easy and simple process. A phenomenal and professional person, he took the time to explain things to me and made it simple to understand and set up. Highly recommended as a place to go! Phenomenal stuff!"
We responded:
"Thank you for the kind words. Our office does our best to provide you with the best possible coverage for the lowest price possible. We look forward to serving you."
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B. B.

May 24, 2024

5  out of  5
rating by B. B.
"My family and I have been insured for years with this State Farm. All staff beyond helpful!! Special thank you to Jerek. We've had so many questions and he's so so patient & helpful."
We responded:
"We truly appreciate your business and kind words. Jerek in our Bourbonnais office is definitely top notch when it comes to auto, home, life, and banking products. We look forward to working with you for many more years to come. "
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David Stejkowski

May 6, 2024

5  out of  5
rating by David Stejkowski
"This is an excellent State Farm office. Could I save a buck somewhere else? Maybe, but I honestly don't know because Joel has earned our business. Joel and his team stand behind their customers and follow up on claims and do all the things. A great insurance agent should do. You won't go wrong by trusting Joel with your insurance needs.."
We responded:
"Thank you for your kind words. It is a privilege to serve great customers such as yourself. "
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Debbie Skiles

May 6, 2024

5  out of  5
rating by Debbie Skiles
"This office is 5 star and more they help you with great rate,service and anything you need help with I recommend this location to anyone!!!!!!!!!!!!!!!!!have a blessed day to everyone 😍😍😍😍"
We responded:
"We are so happy to hear about your experience with our office!!! We look forward to helping you with your insurance needs in the future and providing you with the continued level of service you have received. Thank you for the support!"
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Jamie Michalesko

April 26, 2024

5  out of  5
rating by Jamie Michalesko
"Fantastic office! Joel and his staff are wonderful. I was very confused about a bill and both his staff and Joel himself called me and walked me through the bill step by step and help me to understand. I appreciate their help very much!! Highly recommend!!"
We responded:
"Thank you for your kind words and for trusting us with your insurance needs. We here at the Bourbonnais office look forward to helping customers like yourself know what they are getting and understand all of the policy coverages on their home, autos, boats, or ATV insurance policies. Thanks again for allowing us to service your insurance needs. "
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john hebert

April 23, 2024

5  out of  5
rating by john hebert
"Jerek made getting renters insurance super easy for me. I bundled it with my auto . Thanks jerek"
We responded:
"Thank you for the positive feedback. We think Jerek has fantastic customer service and are grateful that he holds the same standard of care that all of us do for Kankakee County, and its surrounding areas, when it comes to their auto and renters' insurance needs. "
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Marty Lachata

February 12, 2024

5  out of  5
rating by Marty Lachata
"Great people. Always helpful."
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2mrgriff

December 21, 2023

5  out of  5
rating by 2mrgriff
"Always pleasant"
We responded:
"Thank you for your kind words about our Bourbonnais location. We appreciate your business and look forward to helping you with your continued insurance needs. "